Terms and Conditions
This agreement (“User Agreement”) sets forth the terms and conditions under which Naviashri Biotechnology Private Limited, operating under the brand name Navia (hereinafter referred to as “Navia”, “Company”, “We”, “Us” or “Our”), provides products and services to customers (hereinafter referred to as “User”, “Customer”, “You” or “Your”) who access, browse, inquire, or purchase through:
Official website(s) and mobile applications
Authorized distributors and sales representatives
Direct retail or institutional offices
Advertisements and information campaigns
By accessing or using our products/services, the User agrees to be bound by this Agreement.
2. User’s Responsibility of Cognizance
By purchasing products from Navia, the User confirms they have read, understood, and accepted these Terms. All rights and liabilities are limited to the scope of this Agreement. Navia reserves the right to modify or terminate access to its digital platforms at any time for maintenance, legal, or operational reasons.
3. Product Use & Professional Disclaimer
Navia provides biotechnological products and solutions. The User agrees:
To use products strictly according to the provided Technical Data Sheets (TDS) and safety guidelines.
That biotechnological results may vary based on environmental factors and application methods.
Navia is not liable for damages resulting from misuse, unauthorized modifications, or storage contrary to instructions.
4. Account & Security
If you create an account on Navia’s portal:
You are responsible for maintaining the confidentiality of login credentials.
You must notify Navia immediately of any unauthorized use.
Navia is not liable for losses due to unauthorized account access.
5. Intellectual Property
All content, including but not limited to:
Navia and Naviashri Biotechnology logos, brand names, and trademarks
Proprietary formulas, research data, and text
Graphics and software
Are the property of Naviashri Biotechnology Private Limited and protected under Indian Intellectual Property laws. Unauthorized reproduction or reverse engineering is strictly prohibited.
6. Payments & Pricing
All prices are subject to change without notice.
Orders are confirmed only upon receipt of full or agreed-upon payment.
Navia reserves the right to cancel orders in case of pricing errors or suspected fraudulent transactions.
7. Shipping, Cancellations & Refunds
Delivery: Timelines are estimates. Navia is not liable for delays caused by third-party logistics.
Cancellations: Orders cannot be canceled once the product has been dispatched.
Refunds: Subject to the Company’s Return Policy. Refunds (if applicable) will be processed after quality inspection of returned goods, minus shipping and handling fees.
8. Force Majeure
Navia shall not be liable for failure to perform due to events beyond its control, including natural disasters, government restrictions, supply chain disruptions, pandemics, or labor strikes.
9. Limitation of Liability
To the maximum extent permitted by law:
Navia’s total liability shall not exceed the amount paid by the User for the specific product/service in question.
Navia shall not be liable for indirect, incidental, or consequential damages, including loss of crop yield, business profit, or research data.
10. Indemnification
The User agrees to indemnify and hold harmless Naviashri Biotechnology Private Limited, its directors, and employees from any claims arising from the User’s breach of this agreement, violation of laws, or misuse of biotechnological products.
11. Right to Refuse Service
Navia reserves the right to refuse sales, cancel orders, or suspend accounts without assigning reasons, particularly in cases of suspected fraud or violation of safety protocols.
12. Governing Law & Jurisdiction
This Agreement shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.
Privacy Policy
Effective Date: [01 July 2025]
Last Updated: [01 July 2025]
At Naviashri Biotechnology Private Limited (referred to as “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, or use our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (if applicable).
1. Information We Collect
We may collect the following categories of personal information:
Contact details: Name, email address, phone number, mailing address, and any other information you provide when you contact us, fill out forms, or subscribe to updates.
Website usage data: IP address, device type, browser type, operating system, pages visited, time and date of visits, and other usage‑related information collected through cookies or similar technologies.
Business‑related information: In case of business‑to‑business interactions, we may collect company name, designation, and other professional details for communication and service delivery.
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your queries, provide the requested information, or deliver services.
To manage and improve our website, services, and customer experience.
To send updates, newsletters, or marketing communications (if you have opted in).
To comply with applicable laws, regulations, and legal processes.
To protect our rights, property, or safety, and that of others.
3. Legal Basis and Consent
Where required by law, we collect and process your personal data only:
With your consent, where consent is legally required.
For the legitimate purposes described above, where such processing is reasonable and proportionate.
To comply with legal obligations binding on Naviashri Biotechnology Private Limited.
You may withdraw your consent or opt out of marketing communications at any time by contacting us (see section 7).
4. Disclosure and Sharing of Information
We do not sell your personal information. We may share your data only in the following circumstances:
With trusted service providers (e.g., hosting providers, IT support, or analytics partners) who process data on our behalf under strict confidentiality obligations.
With regulatory authorities, courts, or government agencies when required by law or to comply with legal processes.
In connection with any merger, acquisition, or restructuring of our business, where appropriate safeguards are in place for your data.
5. Data Retention
We retain your personal information only for as long as:
It is necessary for the purposes for which it was collected.
Required by applicable law or for the establishment, exercise, or defense of legal claims.
After this period, your data is either securely deleted or anonymized.
6. Security of Personal Data
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These include:
Access controls to limit data access to authorized personnel only.
Secure storage and transmission of data where feasible.
Regular review and updating of security practices.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may have the right to:
Access the personal data we hold about you.
Request correction or updating of inaccurate information.
Request deletion of your data, where lawful and practicable.
Withdraw consent for processing (where consent is the legal basis).
Lodge a complaint with the appropriate data protection authority in India.
To exercise any of these rights, please contact us at:
Email:
md@naviabiotech.com
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences and settings.
Analyze website traffic and improve user experience.
Provide personalized content or targeted advertising (if any).
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our site.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will promptly delete such information.
10. Third‑Party Links
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Naviashri Biotechnology Private Limited
Email: md@naviabiotech.com
Registered Address: [Insert full registered address of Naviashri Biotechnology Private Limited]
General Policy
This Cancellation and Refund Policy applies to:
All travel‑ticket bookings (Air, Train, Bus, and inter‑city road travel) made through Naviashri Biotechnology Private Limited platforms.
Oral health‑care products purchased online via the company’s website or associated channels.
Refund eligibility and timelines depend on:
Type of service or product booked
Cancellation timing
Terms and conditions of third‑party suppliers (e.g., airlines, railways, bus operators, travel portals, courier partners)
Payment status
Applicable taxes, exchange rates, and platform/service fees
If a refund is eligible, it will be processed within 15-20 working days from the later of:
The date of the cancellation request, or
The date the refund is received from the respective supplier or courier partner.
Refund amounts may vary due to:
International exchange rate fluctuations (for foreign‑currency payments)
Supplier‑imposed cancellation charges
Service fees and platform charges
Taxes and any non‑refundable components
For cancellation requests or clarifications, customers may contact:
Email:
md@naviabiotech.com
2. Air Ticket Cancellations
2.1 Non‑Refundable Flights
Flights marked as “Non‑Refundable” in the final itinerary or booking confirmation are not eligible for any refund under any circumstances.
2.2 Refundable Flights
Flights marked as “Refundable” will be refunded in accordance with:
The airline’s cancellation policy
Applicable fare rules
Conditions specified in the final itinerary
Refund realization is subject to the airline’s processing timelines and approval procedures. Platform service charges may be non‑refundable.
2.3 Flight Disruptions
Naviashri Biotechnology Private Limited is not responsible for:
Grounded flights
Cancelled flights
Delayed flights
Airline insolvency
Customers must raise cancellation or refund claims directly with the airline where required. The company may assist with coordination but does not guarantee the outcome.
3. Train Ticket Cancellations
3.1 Statutory and IRCTC Rules
Cancellation and refund of railway tickets are governed by the rules of Indian Railways / IRCTC and any associated operators.
Cancellation window, applicable charges, and refund eligibility follow railway‑prescribed slabs.
Partial or full refunds are processed as per railway‑defined timelines.
3.2 No‑Refund Cases
Certain ticket types (e.g., Tatkal, specific quota tickets) may be non‑refundable or attract higher cancellation charges, as per railway rules. No additional refunds will be granted beyond railway‑stipulated amounts.
Platform service fees for train bookings may be non‑refundable.
4. Bus and Road Travel Cancellations
4.1 Non‑Refundable Bus Tickets
Bus or road‑travel tickets marked as “Non‑Refundable” are not eligible for refunds under any circumstances.
4.2 Refundable Bus Tickets
For refundable bus bookings, refunds will be processed as per:
The bus operator’s cancellation policy
Supplier cancellation window
Conditions mentioned in the final itinerary or bus ticket
Refund realization depends on the operator’s processing timelines and approval. Platform service fees may be non‑refundable.
5. Oral Health‑Care Products (E‑Commerce)
5.1 Order Cancellation
Customers may request cancellation of an oral health‑care product order before the order is dispatched.
Once the order is dispatched or in transit, cancellation is subject to the company’s return‑and‑exchange policy and the courier partner’s rules.
5.2 Returns and Refunds
Unopened and undamaged products may be eligible for return or exchange within the stipulated return window (e.g., 7–14 days from delivery, as notified on the website).
Products that are damaged due to misuse, tampering, or expiry at the time of return may be rejected for refund.
Refunds for products are processed after:
Successful receipt and inspection of returned items.
Deduction of shipping/handling charges, if applicable.
5.3 Refund Mode for Products
Refunds for oral‑health products, if applicable, will be processed via:
The original mode of payment, or
Bank transfer (if required).
Processing timelines depend on banking channels and internal verification.
6. No‑Show Policy (Travel Tickets)
In case of no‑show for travel tickets:
Flights, bus tickets, or other travel‑service bookings may attract 100% cancellation charges.
No refund shall be processed unless approved by the respective supplier (airline, railway, bus operator, etc.).
Naviashri Biotechnology Private Limited disclaims liability for any resulting loss or inconvenience.
7. Force Majeure
In cases of:
Natural disasters
Government‑imposed travel bans or restrictions
Pandemic‑related disruptions
Public‑transport shutdowns
Other circumstances beyond the company’s control
Refunds and rebooking will depend entirely on the supplier’s policies (airline, railway, bus operator, courier partner, etc.). Naviashri Biotechnology Private Limited shall not be liable for consequential losses beyond the supplier’s refund or re‑booking options.
8. Refund Mode (Tickets and Products)
Refunds, if applicable, shall be processed via:
The original mode of payment, or
Bank transfer (if required by the customer or the payment gateway).
Processing timelines will depend on:
Banking‑channel timelines
Receipt of refunds from the respective suppliers or courier partners
Currency conversion or customs‑related delays are not within the company’s control.
9. Important Disclaimer
Naviashri Biotechnology Private Limited acts primarily as a booking intermediary for travel tickets and as an e‑commerce seller for oral health‑care products. Refunds are subject to:
Airline
Railway / IRCTC
Bus and road‑travel operator
Courier and logistics partner
Internal return‑and‑exchange policy for health‑care products
Policies and terms. The company does not guarantee supplier refunds and is not responsible for delays, denials, or changes beyond its control.
Phone:+91 8884949676
Email:md@naviabiotech.com
www.naviabiotech.com